Airbnb Host Guide: 10 Things To Make Listing Guest Favorite

Airbnb has revolutionized the way people travel and experience new destinations, offering a unique and personalized stay that hotels simply can't match. Guests today are looking for more than just a place to sleep—they want comfort, convenience and experiences that make them feel at home. Whether you're a seasoned host or new to the Airbnb community, understanding what guests love in a listing can make all the difference in attracting positive reviews and repeat bookings.

From cozy furnishings to standout amenities, the right features can turn an ordinary listing into an extraordinary one. As a host, knowing what works and what doesn’t can help you stand out in a crowded market. Guests increasingly appreciate listings that offer both practical comforts and small, thoughtful touches such as a welcome message that make their stay more enjoyable.

So, if you're wondering what elements make a listing irresistible, we’ve compiled a list of the top 10 things Airbnb guests love to see on their reservation. These features not only enhance the potential guest experience but also increase your chances of receiving glowing reviews and higher ratings. In this article, we’ll break down the essential aspects that can take your booked listing to the next level.

10 Things To Make Listing Guest Favorite

1. Comfortable & Clean Bedding On Your Airbnb Listing

When it comes to a good night’s sleep, nothing beats high-quality bedding. Travellers appreciate a clean and comfortable bed where they can relax and recharge after a day of exploring. 

The importance of having fresh, soft sheets, fluffy pillows and a well-made bed cannot be overstated. Investing in quality bedding will make your guests feel pampered, which often leads to better reviews and helps maintain high standards.

• Soft, clean sheets: Guests expect a peaceful sleep with soft, fresh sheets for a comfortable stay.

• Fluffy pillows: A variety of pillow types ensures comfort for all sleeping preferences.

• Comfortable mattress: A high-quality mattress is key to a good night's sleep.

• Spotless cleanliness: Clean bedding gives a sense of hygiene and care.

• Cozy blankets: A warm and soft blanket makes for a more welcoming environment.

• Proper bed frame: A sturdy, aesthetic bed frame adds to the overall comfort.

• Fresh air: Proper ventilation and a fresh-smelling room make a huge difference.

2. Well-Equipped Kitchen

Having a fully functional kitchen can significantly enhance your guests' experience. Guests love the option to cook their own meals, especially when staying for an extended period on a rental. A kitchen stocked with basic essentials like pots, pans, utensils, and appliances makes cooking easier and more convenient.

Whether guests are preparing a quick breakfast or a homemade dinner, a well-equipped kitchen provides them with the flexibility to save money on dining out and enjoy home-cooked meals. Plus, it adds a personal touch that can make guests feel more comfortable during their stay.

• Essential cookware: Include pots, pans, and cooking utensils for a fully functional kitchen.

• Appliances: A microwave, toaster, and coffee maker are standard requests.

• Basic ingredients: Offer things like salt, pepper, and cooking oil.

• Dishwasher: A dishwasher saves time and effort during the guest’s stay.

• Fridge/freezer: Ensure the fridge is large enough and the freezer is clean.

• Cleanliness: Make sure counters and surfaces are spotless.

• Clear instructions: A simple guide for using appliances can be very helpful.

3. Fast And Reliable Wi-Fi For Superb Guest Experience

In today’s digital age, internet access is a non-negotiable necessity. Whether for work, entertainment, or staying in touch with family, guests expect high-speed internet in their Airbnb. A strong Wi-Fi connection can make or break a guest’s stay, so make sure to offer reliable and fast internet access.

Additionally, be clear about the Wi-Fi password and provide it in an easily accessible location. This little convenience can significantly improve guest satisfaction.

• Fast internet connection: Guests expect fast speeds for streaming, work, or browsing.

• Clear Wi-Fi instructions: Provide password details in your welcome guide or listing description.

• Consistent coverage: Ensure the Wi-Fi works throughout the property, especially in bedrooms and living areas.

• Tech support: Offer assistance if any issues arise with the connection.

• Consider network upgrades: If possible, invest in upgraded routers for better service.

• Limit data caps: Avoid limiting usage to prevent frustrating guests.

• Use reliable providers: Partner with dependable internet service providers.

4. Clear And Honest Photos From Airbnb Hosts

Guests often make their decisions based on the photos in your listing. Clear, high-quality images of your space are essential for attracting bookings. Make sure to capture every room, including details that showcase the uniqueness of the property.

Guests appreciate transparency and know where to look, so avoid overly edited photos that give a misleading impression of your space. Authenticity in your listing photos helps manage expectations and attract guests to what exactly they were promised upon arrival.

• High-quality photos: Use clear, well-lit images that show the space accurately.

• Variety of angles: Show multiple views of each room, highlighting key features.

• Accurate portrayal: Avoid using filters or editing that misrepresent the space.

• Highlight special features: Showcase any unique elements like a fireplace or beautiful view.

• Outdoor areas: Include images of the garden, balcony, or other outdoor spaces.

• Seasonal changes: Consider showing how the property looks during different seasons.

• Staging: Present rooms in their best light while maintaining authenticity.

5. Easy Check-In Process

A smooth and stress-free check in process is a must for every guest. A complicated check in experience can lead to frustration before the guest has even had a chance to enjoy their stay.

Whether you offer self-check in via a lockbox or a digital keypad, or you meet guests personally, make sure the process is easy and clear. Communicate check in instructions well in advance, and be ready to assist if there are any issues.

• Clear instructions: Please don't hesitate to send detailed check-in information ahead of time.

• Self-check-in: Provide a lockbox or keyless entry system for added convenience prior to booking.

• Flexible times: Offer flexible check-in times if possible, to accommodate guests' travel plans.

• Host availability: Be available for assistance during check-in if needed.

• Easy access to the property: Make sure the entryway is accessible and welcoming.

• Clear signage: If your property is part of a larger complex, include easy-to-follow directions.

• Secure system: Use a secure key management system to ensure safety.

6. Detailed & Helpful Guidebook

A detailed guidebook can be a game-changer for guests. It not only provides essential information about the property but also serves as a guide to the local area. Guests appreciate knowing where to find good restaurants, local attractions, and nearby convenience stores. A well-thought-out guidebook can add a personal touch and make guests feel more at home in an unfamiliar place.

• Local recommendations: Include restaurant, cafe, and sightseeing suggestions.

• House rules: Clearly outline important house rules and instructions for appliances.

• Emergency contacts: Provide information for local services like hospitals or emergency numbers.

• Maps: Include local maps or transportation information for easy navigation.

• Personal touches: Add personal recommendations for a more authentic experience.

• Custom tips: Offer advice specific to the area, like seasonal activities or hidden gems.

• Clear instructions: Ensure your guidebook is easy to read and navigate.

7. Luxury Bathroom Essentials

A well-stocked and luxurious bathroom is something guests love. Providing high-quality toiletries, plush towels, and a clean, well-maintained bathroom enhances the overall experience. Even small details, like a good shower head or a spacious countertop, can make a big difference. Your guests will appreciate the extra effort you put into creating a spa-like atmosphere in the bathroom.

• High-quality toiletries: Stock your bathroom with premium shampoo, conditioner, and soap.

• Fluffy towels: Offer soft, clean towels for a luxurious feel.

• Shower amenities: Provide a good-quality showerhead and water pressure.

• Cleanliness: Ensure the bathroom is spotless, including the shower and toilet.

• Spacious counters: Make sure there’s plenty of space for guests to store their items.

• Toilet paper: Provide more than enough toilet paper and extra rolls.

• Mirror: A large mirror helps guests be at ease and gives them a sense of space.

8. Air Conditioning & Heating

Regardless of the season, temperature control is a top priority for most guests. Whether it’s a hot summer day or a chilly winter night, guests love a comfortable temperature in their accommodation. Providing a reliable air conditioning system or heating system ensures that your guests can adjust the temperature to their liking.

• Air conditioning: Essential for hot weather destinations or summer months.

• Heating system: Provides warmth in colder climates or winter stays.

• Temperature control: Allow guests to adjust the temperature to their comfort.

• Portable fans: Offering fans can help in areas where air conditioning may not be available.

• Well-maintained systems: Regularly check the systems to ensure they’re functioning properly.

• Extra blankets: Keep extra blankets for those cooler nights.

• Clear instructions: Provide easy-to-follow instructions on how to use the AC or heating.

9. Pet-Friendly Features

Many guests travel with pets, and offering pet-friendly accommodations can make your listing more appealing. Providing pet-friendly features such as a fenced yard, pet bowls, or a designated space for pets can significantly enhance the guest experience. Just make sure to clarify your pet policy in advance to avoid any misunderstandings.

• Pet bowls: Provide food and water bowls for guests traveling with pets.

• Fenced yard: A secure outdoor space for pets to roam freely.

• Pet-friendly furniture: Use durable fabrics or materials that are easy to clean.

• Clear pet policy: Outline any pet restrictions or additional fees in your listing.

• Pet-friendly amenities: Offer pet beds or blankets for added comfort.

• Cleanliness: Ensure the property is free of pet hair or odors.

• Local pet services: Include recommendations for nearby pet stores or grooming salons.

10. Personalized Touches

Guests appreciate personalized touches that make them feel special. Whether it’s a handwritten welcome note, local snacks, or a small gift, these thoughtful gestures can go a long way in enhancing the guest experience. Personalizing their stay shows that you care about their comfort and that you’ve taken the time to make them feel welcome.

• Welcome note: Leave a handwritten note to greet your guests.

• Local treats: Offer snacks or beverages unique to the area.

• Personalized recommendations: Tailor local suggestions to guest preferences.

• Special celebrations: Recognize birthdays, anniversaries, or special occasions.

• Thoughtful amenities: Provide small items like a phone charger or toothbrush.

• Decorative touches: Use decorative accents that enhance the overall ambiance.

• Guest communication: Check in with your guests during their stay to ensure satisfaction.

Making Your Airbnb Property Guest Favorite & Superhost

Creating a memorable Airbnb experience starts with paying attention to the details. Guests want comfort, convenience, and thoughtful touches that show you care about their stay. By offering high-quality bedding, a well-equipped kitchen, and reliable amenities like Wi-Fi and air conditioning, you can ensure your listing stands out. Providing a personalized experience, from local recommendations to luxury bathroom essentials, will leave guests feeling more at home.

Whether it’s a cozy atmosphere, a smooth check-in process, or pet-friendly features, your efforts to accommodate their needs will pay off in the form of positive reviews and repeat bookings. As you continuously improve your space with these guest-loved features, you'll be one step closer to becoming a top-rated host.

Ultimately, understanding what guests value in an Airbnb listing and implementing those elements will not only boost your reputation but also create memorable stays that guests will cherish for years to come.

About Us

KeyNest offers you a convenient service for storing and exchanging your property keys. You can drop off a key at any of the 7,000+ locations in our network, so there’s one such Point located next to your property. 

Guests, cleaners or contractors can then collect the key securely from a KeyNest Point or KeyNest Locker  which is usually open 24/7. You'll be notified each time the key is picked up or returned, and you can even customize check-in and check-out times. By leveraging technology and a global network of locations, KeyNest continues to redefine property management, offering solutions tailored to meet the evolving needs of the rental market..

KeyNest has an ever-expanding global network of locations located just minutes from your property. To find out more you can contact us.  

Neil Beltran 5 February 2025