The smart way to exchange keys

No more changing your plans just to hand over keys. Just book online, drop off your keys at your local KeyNest and manage property access without even being there in person.

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Host with confidence! We are a global Host Assist partner of Airbnb

KeyNest keys with secure anonymous tracking fob

Extra peace of mind

We take security seriously at KeyNest. Your keys are stored securely in our stores and lockers. Your keys remain anonymous at all times. And if you haven’t given someone the code, they can’t access your keys.

GPS pin locations of KeyNest stores

Local stores

We have over 2500 key exchange locations globally, all carfully chosen because of their location and opening hours. So wherever you live, your closest KeyNest Store is just around the corner.

Airbnb host using KeyNest to improve their guest's experience

Official partner of Airbnb

KeyNest is an official host assist partner of Airbnb, meaning it’s easier than ever to use KeyNest to manage your access for Airbnb guests.

KeyNest dashboard with full key movement history

Automatic real-time updates

You’ll receive an email notification every time your keys are dropped off or collected. So whether you’re at home or out and about, you’ll know that your keys are safe.

Using KeyNest to exchange keys 24/7

We’re here for you, 24/7

No more panics if the office is closed or an Airbnb guest arrives at 3am - exchange keys any day, any time with 1000 stores open 24/7. And our customer support line is open 24/7, too.

Using KeyNest Office alongside Stores to manage and track keys

Integrated business solution

Log keys in and out of the Office in seconds and exchange keys on the move thanks to full integration with KeyNest Office. Concentrate on growing your business and let Office take care of the keys.

Exchange keys the secure and easy way

Easy signup – You can cancel any time

KeyNest shopkeeper handing over keys to an Airbnb guest


What KeyNest customers are saying

Want to see more reviews?
Visit our Trustpilot page.

Easy signup – You can cancel any time


Pricing

We have three price plans that all feature online key tracking, 24/7 UK support and access to our network of 2500 stores. Just choose to be billed annually, monthly or per collection, depending on how often you’ll be using KeyNest.

PAYG

£5.95 per key collection
£7.14 incl VAT

drop off is always free

key storage for 30 days
online key tracking
24/7 support

Yearly
Subscription

£14.95 per month
£17.94 incl VAT

billed annually

unlimited key collections
unlimited key storage
online key tracking
24/7 support

Monthly
Subscription

£18.95 per month
£22.74 incl VAT

billed monthly

unlimited key collections
unlimited key storage
online key tracking
24/7 support

Easy signup – You can cancel any time


Frequently Asked Questions

Not sure how to add your keys to KeyNest? Not sure which plan to go for? The questions we get asked the most are below. Can’t find what you’re looking for? Reach out to our friendly support team by email or give us a ring on 0203 633 4599.

What are KeyNest Stores?

Stores are our network of locations that provide a smart key exchange service, allowing customers to securely store keys so that someone else can collect them later. Our regular Stores are a variety of independent local businesses such as newsagents and cafés, and we have automated lockers outside supermarkets, retail parks and shops.

Is KeyNest right for me?

KeyNest is ideal for anyone who wants to securely give access to a property, such as:

  • Airbnb hosts sharing keys with guests and cleaners
  • Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
  • Real estate agents sharing keys with contractors and staff
  • Busy urban residents sharing keys with their friends, cleaners or contractors.

Is KeyNest secure?

We take security very seriously at KeyNest. Keys in our regular Stores are stored securely and attended by trained staff, and our automated lockers are fitted with security cameras. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. Whether you are using regular Stores or automated lockers, you’re able to track the movements of your keys with our automatic notifications. Head over to our security page to find out more.

Which plan is right for me?

We have three price plans, and you can choose the best plan for you based off how often your keys will be collected. Pay monthly is our most popular subscription plan, and we recommend it for Airbnb hosts with a busy booking schedule. Pay yearly is our best value subscription plan. If you’re using KeyNest as a one-off then we also offer a pay as you go plan.

Where is my nearest KeyNest?

We have over 2500 locations across the Europe and North America, so your local Nest is probably just around the corner. Head over to our locations map to find your nearest KeyNest.

How do I add new keys to my account?

Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local store and select your plan, and your key will be added to your account.

How do I drop off my keys?

After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. If you’re dropping off your keys at one of our regular stores, the staff will enter the code and attach one of our fobs. The keys will then be scanned and stored securely. If you’re using one of our automated lockers, just select send a parcel on the screen, enter the drop-off code, and place your keys inside the locker. Watch this video to find out more about using our automated lockers.

How are my keys collected?

Generate a collection code from the my keys section of your dashboard and send the details to the person who will be collecting the key. They can then collect the key by sharing the code with the staff at our regular Stores or entering the details into one of our automatic lockers. Watch this video for more information on how to use our automated lockers.

How will I know if my keys have been collected?

Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.

How are my keys returned?

At our regular Stores your keys just need to be handed back to the shopkeeper, who will scan them and store them securely. Keys can be returned to our automatic lockers by selecting send a parcel on the locker screen, re-entering the code that was used to collect the keys and placing them back inside the locker. Watch this YouTube video for more details on returning keys to an automated locker.

Are you stores open 24/7?

Yes, most of our stores are open 24/7 - and the ones which aren't still have long opening hours. You can find the opening hours of our locations over on our store map. If you have a guest who will arrive too late to collect their keys, you might need to transfer them to a 24-hour store. If you're not able to do it yourself, give us a call and we’ll be able to recommend a courier service.

What should I do if I lose or damage my KeyNest fob?

Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 02036 334599 and we’ll sort it out.

How do I add a time limit to my codes?

When you book a code you'll be given the option to add a time limit to your code's validity. You can choose a starting point (for example, if you want to make sure a guest doesn't get their key before their check in time) an end point (if you want to make sure a code won't be valid after the end of a guest's booking) or both. Just turn the time limit option on and enter the times and dates that you'd like. If you don't want to add a time limit to your code then just leave the option turned off - your code will remain valid until it has been used.

Can KeyNest send details to my guest for me?

Yes we can! Before completing the checkout when booking a new code you'll see the option share collection details automatically. Turn the option on and enter your guest's email address. We'll then send the collection instructions to your guest - including the collection code and store location.